Frequently Asked Questions (FAQ)

We offer a personalised bespoke service for both local and remote customers. You can read more about our bespoke process.

Our jewellery is crafted by skilled artisans in South Australia. We combine traditional techniques with modern CAD technology to ensure precision and exceptional craftsmanship.

At this time, we do not offer remodelling services. This may be something we explore in the future.

We exclusively use metals and gemstones that we have sourced ourselves to maintain our high standards of quality. This ensures that every gemstone is carefully selected for its stability, durability, and industry-accepted treatments. Additionally, our high-quality metal alloys are chosen to enhance the longevity and wearability of each piece.

Yes! Our director personally selects every gemstone and works closely with trusted suppliers to source specific gemstones upon request. Contact us to discuss your requirements.

Bespoke pieces typically take 4–8 weeks to complete once your design is finalised and your deposit has been received.

We will do our best to meet tight deadlines, but we cannot guarantee rush orders. Please contact us before placing an order to discuss options.

Yes, we can design and craft custom-fitted wedding bands to perfectly complement your engagement ring.

Our engagement rings start at $3,000 and can exceed $30,000. Wedding rings typically range from $800 to $4,000, while fine jewellery pieces start at $400. Prices are in AUD.

Yes, we offer a partial payment system. A 50% deposit is required for all bespoke orders before production begins. The remaining balance is invoiced upon completion, with final payment required within three months from the final invoice date.

Yes, we can hold gemstones with a minimum 30% deposit for up to four weeks. Deposits can be transferred to a different gemstone but are non-refundable.

Yes! Our gift vouchers are valid for three years from the date of purchase and can be used for bespoke and/or ready-made pieces.

We use high-quality, ethically sourced gold, platinum, diamonds, and precious gemstones. Our metals are sourced from Responsible Jewellery Council (RJC) members and are recycled where possible.

No, jewellery and gemstones will not be shipped or collected until full payment has been received.

No, we do not offer discounts or promotions. We always price fairly, considering the cost of materials, labour, and the individual specifications of each piece.

Yes, we source all our gemstones from ethical and reputable suppliers, including direct partnerships with small-scale miners and skilled gem cutters. Additionally, we work with trusted local gemstone specialists who provide transparency regarding origin and treatments. Our diamonds are conflict-free and comply with the Kimberley Process to ensure responsible sourcing.

Yes, all modern-cut colourless diamonds over 0.50 carats are certified. Some accent stones, champagne diamonds, and antique or rose-cut diamonds may not come with certification.

We use 18k gold and platinum for engagement and wedding rings, with additional options for 9k and 14k gold in fine jewellery.

Pure gold is too soft for everyday wear, so it is alloyed with other metals for durability:
18k gold (75% pure gold) is the preferred choice for long-lasting jewellery due to its strength and rich colour.
14k gold (58.3% pure gold) offers a balance between durability and affordability.
9k gold (37.5% pure gold) is more brittle and has a paler colour due to its lower gold content.

The difference lies in the alloy mix:
Yellow gold retains its warm hue due to a mix of gold, silver, and copper.
Rose gold gets its blush tone from a higher copper content.
White gold is alloyed with white metals (such as palladium) and is rhodium-plated for a bright, platinum-like finish.

Platinum is a dense, highly durable white metal that does not require rhodium plating. White gold, however, needs periodic re-plating to maintain its bright white appearance.

White gold naturally has a slightly warm tone, so it is coated with rhodium to give it a bright, reflective finish. Over time, this plating wears away and requires reapplication every 6–12 months.

You can visit our studio for professional sizing or read our tennis bracelet size guide online. You can also contact us for personalised advice.

You can visit our studio for professional sizing or read our online ring size guide. You can also contact us for personalised advice.

Yes, we offer one complimentary resize within the first year of purchase. Additional resizing is available for a fee.

There are limits to how much we can resize a ring without causing structural issues. We assess each ring individually and will advise you of your options.

Yes, we provide a Lifetime Manufacturing Warranty covering any manufacturing defects. Wear and tear or accidental damage is not covered. Read more about our Lifetime Manufacturing Warranty.

We strongly recommend insuring your jewellery. Contact us for recommendations on reputable jewellery insurance providers.

Due to the bespoke nature of our pieces, custom orders are non-refundable.

We offer an exchange or store credit (excluding postage fees) for unworn, ready-made pieces (excluding earrings) that are in their original condition and packaging. Returns must be made within 14 days of purchase. To arrange a return, contact us at info@carmenandlucyfinejewellery.com.

Yes, we ship Australia-wide. Once dispatched, you will receive tracking information to monitor your order. All shipments are fully insured until signed for upon delivery.

At this time, we only ship within Australia, though we may offer international shipping in the future.

Fine jewellery should be stored carefully, cleaned regularly, and checked annually. Read our Jewellery Care Guide for detailed maintenance tips.

Yes, we provide lifetime complimentary cleaning and annual check-ups for our jewellery. Book an appointment to have your piece professionally cleaned and inspected.

Our Adelaide studio in Gawler Place is currently under renovation and is set to open for appointments in mid-2025.

At this time, we do not offer virtual or Zoom appointments, as we find email communication to be the most efficient for our process. However, we are happy to arrange phone consultations if required.