Processing TimesEach piece is made-to-order or handcrafted as part of a bespoke process. Please allow up to 4–6 weeks for production, depending on the design and gemstone availability. If you require your piece by a specific date, we recommend contacting us prior to ordering.
Domestic Shipping (Australia)We offer complimentary express shipping Australia-wide on all jewellery orders.
Orders are shipped via Australia Post Express with signature on delivery.
Once your piece is ready, you’ll receive a tracking number via email.
Deliveries typically arrive within 1–3 business days after dispatch.
Studio Pick-Up (Adelaide)If you’re local to Adelaide, you may opt to collect your finished piece from our studio by appointment. We’ll notify you once your order is complete and ready for pick-up.
International ShippingWe offer international shipping on request. If you’re outside Australia and interested in purchasing, please contact us at [insert email] and we’ll provide a custom shipping quote and estimated timeline.
Shipping InsuranceAll orders are shipped with tracking and signature required. While packages are carefully packed and handled, Carmen & Lucy Fine Jewellery is not responsible for lost or stolen parcels once they have been marked as delivered. For high-value items, we recommend arranging comprehensive jewellery insurance after purchase.
PackagingEvery order is presented in our signature Carmen & Lucy packaging — designed to keep your piece safe and beautifully wrapped for gifting or safekeeping.
Questions?If you have any questions about delivery timelines, rush orders, or tracking, please don’t hesitate to reach out to us at info@carmenandlucyfinejewellery.com.
